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FAQ

My download link is taking a while...

For larger digital downloads, the store page may take a minute or two to prepare the file for you to download. Keep the page open and your download link should be ready momentarily!

If you can't seem to get a working link, please contact us at support@mattyvogel.com and we'll get you a direct link as soon as possible.

I'm having trouble unzipping my download — please help!

If you're on a Mac, try opening the .zip file with a free archive app like The Unarchiver, which will help open files that are unable to be natively unzipped on your machine. If you're still having issues please contact us with as many details as possible.

What programs will my product be compatible with?

Different products are intended for different programs, and product compatibility is clearly outlined on each product's page. If you have any questions about specific compatibility please don't hesitate to contact us.

I lost my download link — can you help?

No problem — just email us directly at support@mattyvogel.com and we'll happily look up your order and re-send your download link to your email on file.

What license should I buy?

Check out our licensing page for details on which license to purchase for your needs.

Can I get a refund?

If you purchase the products and are unhappy with them please contact us within 10 days and let us know you'd like a refund — we'll return your money to your method of purchase.